This is the second blog in a three-part series on AI in Salesforce testing. Read the first blog, “Common AI Pitfalls in Testing to Watch Out For,” and stay tuned for part three!
Buzzwords, slogans, and claims about artificial intelligence (AI) integration are everywhere. Almost every organization is touting new AI features and functions. But what do these functionalities encompass, and what do the phrases mean for your test automation strategy?
This blog will decipher phrases commonly used to discuss AI integration in Salesforce test automation. We’ll clarify the claims, bust the buzzwords, and outline the implications of these overused expressions so your organization can cut through the noise.
Claim #1: AI-Powered
Chances are, you’ve heard “AI-powered” once or twice in the Salesforce test automation conversation. And while the phrase itself isn’t inherently problematic, it should invite you to look more closely at what the claim entails.
As our last blog post outlined, organizations should always take a customer-first approach to AI integration. When evaluating a Salesforce testing solution, scrutinize its claims. Understand your organization’s specific testing requirements clearly. Focus on how AI can enhance organizational efficiency, accuracy, and productivity rather than just being labeled “AI-powered.”
The goal of AI adoption isn’t to adopt AI without purpose; it’s to align AI with measurable organizational goals. Organizations should understand what “AI-powered” truly entails and ensure AI solutions prioritize trust, transparency, and security. This approach helps maximize AI’s benefits while reducing complexity, waste, and risk, leading to more effective, efficient, and sustainable AI integration.
Claim #2: AI-Powered on the Cloud
Another common claim amongst many test automation companies is that their solutions are “AI-powered on the cloud.” Like the claim above, the phase invites some investigation into what they say. If the solution is 100% cloud-based, how does this solution safeguard against security threats inherent to the cloud? Is this solution native to Salesforce? If so, does this solution sync with Salesforce updates? How do they provide quality assurance? All of this security information should be readily available to the end user.
When evaluating test automation solutions, be sure to investigate their security specifics—especially if they claim to be “AI-powered on the cloud.” Doing your due diligence can reduce risk for your organization and customers as you consider AI integration.
Claim #3: Generative AI and Machine Learning Capabilities
In this new age of ChatGPT, many automated testing companies claim that generative AI and machine learning (ML) capabilities are powering their products. While generative AI and ML have plenty of merits, their drawbacks are worth discussing.
As mentioned in the previous blog, many AI-driven solutions are too simple to build intense tests, write code without context, and create bugs and breaks. To work effectively, they require extensive training, which negates their simplicity. Others are too sophisticated to be realistic for day-to-day operations, requiring arduous training hours – of both the machine and the team using it – to onboard.
Don’t be tempted by quick fixes for building tests. Consider metadata-driven test automation solutions as a faster and more reliable alternative. Products like Provar Automation use metadata-driven algorithms to deliver intelligent, efficient, and reliable testing solutions, avoiding the pitfalls of generative AI and ML.
Conclusion
The influence of AI on automated testing shows no signs of slowing down. As companies continue to market their solutions with empty buzzwords and slippery slogans around their AI capabilities, it becomes clear that organizations must do their due diligence and make their decisions with discernment.
An industry leader since 2014, Provar has built powerful products for test automation and quality management. Our dedication to thoroughly tested and purposeful AI components and our commitment to intelligent learning capabilities make Provar the most ethical, dependable, and secure test automation solution on the market.
To learn more about AI’s increasing influence on automated testing, download Provar’s latest white paper, “The Pitfalls of AI in Test Automation: What You Need to Know to Keep Your Salesforce Environment Secure,” today!
