ENGIE + Provar Snapshot

Customer: ENGIE Energie Services Nederland 

Website: https://www.engie.nl

Industry: Utilities & Energy

Number of Salesforce users: 100+

QA team size: Two full-time team members

Scope of systems tested with Provar: Salesforce Marketing Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, Vlocity, and integrations with third-party applications, including SAP CRM and various web portals

Provar tests: 50+ test cases running in a DevOps pipeline and 100+ regression tests

Provar test case environments: Scratch orgs, an integration sandbox, and an acceptance sandbox

“Provar and ProvarDX™ have enabled us to accelerate our DevOps process and maintain a high quality standard for our Salesforce implementation.”

Teun Usleeber, Senior Test Consultant at ENGIE Energie

Introduction: About ENGIE Energie

ENGIE Energie Services is a service and energy company leading in sustainable change. 

Based in the Netherlands, ENGIE consists of ENGIE Services, the market leader in technical services, and ENGIE Energie. With innovative technical solutions, integrated sustainable area development, energy-efficient smart building solutions, and a reliable generation and supply of green energy (wind and solar energy, TES, green gas, geothermal energy, and hydrogen), ENGIE responds responsibly to social developments and current themes within work and living environments.

The Technology: Salesforce Marketing Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, Vlocity, and Integrations with Third-Party Applications, including SAP CRM and Various Web Portals

ENGIE Energie is a significant player in green recovery, vital in delivering renewable and clean energy solutions and services for millions throughout Europe.

ENGIE Energie invests in its people, infrastructure, and technology as part of its ongoing commitment to improving people’s lives within its communities.

Like many leading companies, ENGIE Energie leverages Salesforce (Marketing Cloud, Sales Cloud, Service Cloud) and other Salesforce-native applications such as Vlocity testing to support their mission and customer relationship management strategy.

ENGIE Energie Services regularly customizes those platforms to optimize workflows for internal team members and to integrate with other third-party applications to support their strategic business goals. 

The Challenge: Manual Regression and User Story Testing wasn’t Scalable and Slowed Aggressive DevOps Timeframes 

While software customization is necessary, it does introduce risk. 

Initially, the QA team implemented a manual regression and user story testing approach to ensure that new and existing functionality worked as expected.

As the ENGIE Energie team and their customer base grew exponentially, the team started to research other options to help them support this rapid pace of change. Using a DevOps methodology, they were challenged by the time-consuming nature of manual testing. This limited the scope of end-to-end testing scenarios that could be thoroughly tested within their regular release schedule. 

One thing became clear. They needed a scalable solution for testing that would allow them to enhance their existing solutions promptly while protecting the security and reliability of Salesforce, Vlocity, and connected business-critical applications.

The Solution: ProvarDX Test Automation

After a thorough vendor evaluation process, ENGIE Energie selected and implemented ProvarDX™ and has since experienced impressive results. ENGIE Energie has also rapidly accelerated its regression and user story testing while advancing the pace of innovation internally. 

Previously, running 100+ regression test cases manually would take four to five days. Using Provar, this same testing volume can be accomplished in just two days, halving the time required. Much of that effort is also hands-off, meaning the QA team can focus on completing other valuable tasks during that time.

With the help of Provar, ENGIE Energie has also been able to set up a DevOps environment where every user story can be tested using a clean scratch org, and several primary test cases can be run against it at build time. This strategic use of SalesforceDX and ProvarDX™ together makes the release cycle significantly more efficient and agile. 

ProvarDX™ is designed to help customers simplify the process of authoring and managing tests in conjunction with Salesforce DX, an integrated, end-to-end development ecosystem designed for high-performance agile software development. Using ProvarDX™ and Salesforce DX, development teams can test releases in scratch orgs before deploying them as part of a continuous integration and continuous delivery (CICD) pipeline. By design, ProvarDX™ addresses the many challenges associated with testing multiple orgs that are temporary throughout the entire release lifecycle. 

As a result of using Provar to automate their testing, ENGIE Energie has accelerated its release schedule and, more importantly, supported its culture of rapid innovation – providing clients both internally and externally with the solutions and services they need to be successful. 

ENGIE Energie’s Experience Using ProvarDX: Teun Usleeber, Senior Test Consultant at ENGIE Energie

Teun Usleeber, Senior Test Consultant at ENGIE Energie

Teun Usleeber, Senior Test Consultant at ENGIE Energie, led the initiative internally to select and implement Provar at ENGIE Energie.

With more than 18 years of experience in the information technology sector, Teun oversees a variety of initiatives at ENGIE Energie, including the testing of ENGIE Android and iOS apps for Smart Meters showing the energy consumption of B2C customers, testing the EnSights portal delivering the energy usage of B2B customers and test management for ENGIE Energie’s Salesforce platform enterprise-wide. 

“Provar is a very complete solution, it’s designed for use with Salesforce but goes beyond Salesforce as well. Through the UI connections, we are able to run test cases against web portals and the SAP UI as well. We are also able to test web service calls.”

Teun Usleeber, Senior Test Consultant at ENGIE Energie
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